Refund Policy
Version 2026-11 · SafeKT Technologies Private Limited
This policy explains when you can get your money back for a payment on a paid MyQRx plan. It forms part of our Terms of Service, and you agree to it at checkout. Nothing in it limits any right you have under applicable consumer law, including the Consumer Protection Act, 2019 in India.
1. Within 48 hours: a full refund, no questions
If you ask within 48 hours of a payment, we refund that payment in full. You do not need to give a reason.
2. From 48 hours to day 15: a refund after review
After 48 hours and up to 15 days from the payment, we review your request and refund the payment in full unless, since that payment, your account has already used a substantial part of what it paid for. We refuse the refund if, since the payment:
- your dynamic QR codes and short links have been scanned or opened more than 100 times in total; or
- you have created more than 5 static QR codes. A static code is yours to keep and works forever, so it is a service fully delivered the moment it is made.
We tell you the outcome, and the reason if we refuse.
3. After 15 days
Payments are not refundable more than 15 days after they were made. You can cancel your plan at any time to stop future payments; it stays active until the end of the period you have paid for.
4. How to ask for a refund
Write to us through our contact page from the email address on your account, with the invoice number or the date and amount of the payment. An approved refund goes back to the card, UPI or bank account you paid from; your bank may take a few working days to show it.
5. Chargebacks and disputes
Please ask us first: a refund is usually quicker than a dispute. If you dispute a payment with your card issuer or bank instead, we respond to it under the same rules as this policy and share the relevant facts about your account’s use with the payment provider.
6. Changes
We may update this policy. A change applies to payments made after it is published; the version you agreed to at checkout applies to your earlier payments. Questions? Contact our Grievance Officer.