Grievance Officer
As required by the DPDP Act, 2023 and the Information Technology (Intermediary Guidelines) Rules, 2021, we publish a named Grievance Officer to receive and resolve complaints.
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Murtuza Sugarwala
Grievance Officer
SafeKT Technologies Private Limited
Email[email protected]
Response timeAcknowledged within 24 hours; resolved within statutory timelines.
Postal[email protected]
HoursMon–Fri, 10:00–18:00 IST
What the Officer handles
- Data-protection requests — access, correction, or erasure of your personal data.
- Consent withdrawal and privacy complaints under the DPDP Act.
- Content grievances and takedown requests under the IT Rules.
- Escalations that were not resolved by ordinary support.
To report an abusive or unsafe link specifically, the fastest route is our abuse report form — those go straight into our takedown queue.